PLAYER SUPPORT

A little help.
Back to the magic.

Questions about your journey, purchases or a puzzle? You are in the right place.

ron@shup.ai

Restore your purchases

Open Settings in the game, then Royal Pass & restore purchases. Tap Restore in the Royal Collection. Use the same Apple Account on iOS or Google Play account on Android that made the original purchase. An internet connection is needed to restore.

Restoring purchases restores the permanent items you own on that store. Purchases do not transfer between Apple and Google Play. Your puzzle progress is saved separately on your device.

About Royal Pass

Royal Pass is an optional, permanent upgrade: 50 Royal Trials, unlimited lives and the Crownlight theme. It is a one-time purchase with no recurring subscription.

The original 50 campaign levels remain free. The price shown by your app store before you confirm is the amount you pay.

Five permanent advantages

Lucky Launch adds a starting rocket. Three More Moves adds 3 starting moves. Guardian Edge adds 25% damage after armor. Golden Harvest adds 50% victory coins, including replays. Hammer Guild provides one free hammer per new attempt before using your inventory.

Each is a separate one-time purchase. Upgrades start on your next campaign or Royal Trial attempt. Reopening the app does not refill the free hammer. Daily gifts and chest bonuses are excluded from Golden Harvest. Workshop levels use original rules, and Royal Trials separately require Royal Pass.

Play offline

The campaign, artwork and game rules are included in the app. You can play without an internet connection. Purchases and restoring an existing purchase require a connection.

Export your journey from Settings to keep a backup. Importing a journey does not transfer purchase ownership.

Tell us what happened.

Include your device model, operating system version, app version and the level you were playing. A screenshot can help. Please do not send passwords, payment card details or verification codes.